Fraud Prevention FAQ

St. Cloud Financial Credit Union is dedicated to the security of our members and preventing the unintended exposure of private or sensitive information.

Your safety is of top priority to SCFCU, and we have gathered some information, tips and resources for our members to use to explore the ways to keep your information safe and secure.

What SCFCU will NEVER call you to request

SCFCU will never call you to request the following:

  • Your account information
  • Online banking credentials (Username and/or password)
  • Full social security number (SSN)
  • Your personal information such as address, email address, or other individuals on your account
  • Your personal credit/debit card numbers or PIN

    • How to prevent fraud and keep information safe

    Stay safe and keep your information secure with these tips:

  • Don’t rely on caller ID
  • Never give out your personal, private and sensitive information to any unknown caller
  • Watch out for a false sense of urgency
  • Avoid clicking on suspicious links
  • Watch out for scare tactics
  • Never open attachments from unknown individuals
  • Hang up if you think the person calling you sounds suspicious
  • Think before you click

    • Reporting fraud or suspicious activity

    If you believe you are a victim of fraud or have experienced suspicious activity, follow the steps below:




    If you have any other questions or concerns, please give us a call at 320-252-2634 or visit us at your local SCFCU branch.